PROBLEM SOLVING GUIDE

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Following is a summary of some display messages and symbols. These messages help to identify certain problems but do not appear in all cases when a problem has occurred. Improper use may cause an inaccurate result without producing an error message or a symbol. In the event of a problem, refer to the information under action.

Never try to disassemble the meter in any circumstances. If you encounter any error messages not listed below or if you have followed the actions recommended below but the problem remains unsolved, please call the customer service for support.

Result Indicator

Special symbols and messages appear together with your test result.

MESSAGE	WHAT IT MEANS
	appears when your result is at reference range from 4.0 and 7.0 mmol/L.
	appears when your result is between 1.1 and 3.9 mmol/L. It indicates that the result is below reference range.
	Lo appears when your result is below measurement limit, which is less than 1.1 mmol/L.

Lo or symbol indicates hypoglycemia (low blood glucose.)
You should immediately treat hypoglycemia as recommended by your healthcare professional.

	appears when your result is equal or greater 10.0 mmol/L. It indicates that the result is higher than reference range.
	KETONE? appears together with when your result is equal or higher than 13.3 mmol/L. This indicates there is a possibility of ketone accumulation if you are Type 1 diabetes. Please seek immediate medical assistance.
	Hi appears when your result is above measurement limit, which is higher than 33.3 mmol/L.

Error Message

MESSAGE	WHAT IT MEANS	ACTION
	Appears when the batteries can not provide enough power for a test.	Replace the batteries immediately.
	Appears when inserting a used test strip.	Test with a new test strip.
	Appears when ambient temperature is below system operation range.	System operation range is 10~40°C (50~104°F). Repeat the test after the meter and test strip have reached the above temperature.
	Appears when ambient temperature is above system operation range.	System operation range is 10~40°C (50~104°F). Repeat the test after the meter and test strip have reached the above temperature.
	Remove the strip after applying blood to the absorbent hole.	Re-test with a new test strip.
	Problem with the meter.	Review the instructions and re-test with a new test strip. If the above steps do not work, please contact your local Customer Care Line at (866) 829-7926 for help.

Problem in Operation

1. If the meter does not display a message after inserting a test strip:

PROBABLE CAUSE	WHAT TO DO
Battery exhausted.	Replace the battery.
Battery incorrectly installed or absent.	Check that the battery is correctly installed.
Test strip inserted upside down or incompletely.	Insert the test strip correctly with the contact bars end first and facing up.
Defective meter.	Please call your local Customer Care Line at (866) 829-7926 for help.

2. If the test does not start after applying the sample:

PROBABLE CAUSE	WHAT TO DO
Insufficient blood sample.	Repeat the test with a new test strip and a larger sample.
Defective test strip.	Repeat the test with a new test strip.
Sample applied after automatic shutoff (3 minutes after last user action).	Repeat the test with a new test strip; apply sample only when “” appears on the display.
Defective meter.	Please call your local Customer Care Line at (866) 829-7926 for help.

3. If the control solution test result is out of range.

PROBABLE CAUSE	WHAT TO DO
Error in performing the test.	Read the instructions thoroughly and repeat the test again.
Do not shake the control solution vial very well.	Shake the control solution vigorously and repeat the test again.
Expired or contaminated control solution.	Check the expiry date or the discard date of the control solution.
Control solution that is too warm or too cold.	solution, meter, and test strips should come to room temperature (20-25°C/68-77°F) before testing.
Test strip deterioration.	Repeat the test with a new test strip.
Meter malfunction.	Please call your local Customer Care Line at (866) 829-7926 for help.